Redhat Recruitment 2018 | Technical Support Engineer | B.E/B.Tech/MCA | Pune

Redhat Recruitment 2018 | Technical Support Engineer | B.E/B.Tech/MCA | Pune

Job summary

The Red Hat Customer Experience and Engagement (CEE) team is looking for an Associate Technical Support Engineer Trainee to join us in Pune, India. In this role, you will help the team focus on resolving issues for enterprise customers by providing high-level technical support and sustaining engineering services to maximize uptime and reduce IT costs. You'll have the opportunity to work with leading open source developers to create new solutions and customer offerings. You will also receive on-the-job training, including an introduction to Red Hatís offerings like Red Hat Enterprise Linux (RHEL) and related technologies including virtualization, storage, clustering, cloud, and satellite, as well as soft skills training and troubleshooting. This role has the potential to convert into a full-time role as an Associate Technical Support Engineer at the end of the internship period.

Primary job responsibilities

Perform basic investigation and troubleshooting of Red Hat enterprise application server suite of offerings and additional layered offerings to find resolutions for technical issues

Gather information for each bug and provide analysis to fully understand the issue

Propose and discuss fixes or workarounds and provide advice to educate customers

Collaborate with engineering, product management, and support management teams to prioritize customer requests

Incorporate your findings into Red Hat's knowledge base

Support Red Hat's global customers on technical issues through phone, chat, or remote access tools

Required skills

Excellent written and verbal communication skills

Good analytical and problem-solving skills

Ability to communicate and present ideas in a user-friendly way

Motivated and comfortable working within a team

Graduate within the last two years with a bachelor's degree in engineering, technology (computer science or IT), science, or computer applications, or a master's degree in computer applications or marketing and communications with overall 60% marks in engineering

Red Hat Certified Engineer (RHCE) certification, or overall 70% marks in engineering for non-RHCE candidates

Basic understanding of Linux, UNIX, and open source

Familiarity with the C language and development tools like GCC

Knowledge of networking and UNIX-like services and concepts

Open source community contribution through projects is a plus

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