Bank of America Recruitment 2018 | Team Member | Any degree | Gurugram

Bank of America Recruitment 2018 | Team Member | Any degree | Gurugram

Job Description*

On a day to day basis, a WFM associate supports the CS&S and non-CS&S lines of business by executing transactional and analytical workload in a shared, virtual environment. The transactional support team ensures timely and accurate updating of Workforce systems to reflect real-time staffing levels. LOB managers interact with the WF team via the phone, text chat & associates via agent web station. Associates contact with the WF team is limited to the phone channel / e-mail channel for purposes of reporting unplanned absences.


Exception Entry

Expedited schedule change request (through Toll Free Number or Live Chat)

Adjusting new hire schedules on IEX

Vacation Maintenance / Cancellation or Changes on Schedules (requests made by TLs)

Agent Web Station request processing (approval / denial), schedule change escalation (via web chat / Toll Free Number)

Workforce Centre SharePoint forms request processing

Deliver on all the CTQs



Any Graduate

Certifications If Any NA

Experience Range* 0-5 Years

Mandatory skills*

Ability to communicate and interact at all levels

Consistently produces error-free work

Ability to handle multi tasks in a high volume production environment

Ability to meet deadlines

Good team player

Produces high quality work while paying strict attention to detail

Willing to work in a 24*7 environment

Excellent organisation and decision making skills

Desired skills*

Knowledge of IEX Tool

Familiar with the Live Chat tool

Work Timings*

Process Timings: 15:30 TO 07:30

Shift Type (Fixed): Rotational

Weekends off (Y/N): No

Job Location* Gurgaon, India

* Mandatory Fields

Location: Gurugram, , DLF Cyber City Cyber Green , - India

Full / Part-time: Full time

Hours Per Week: 45

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