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IBM Freshers Recruitment 2018 | Project Trainee/Technical Support Associate | Across India

IBM Freshers Recruitment 2018 | Project Trainee/Technical Support Associate | Across India

Technical Support Associate 131874BR

Job Description

Required Technical and Professional Expertise

Proven communication skills

Knowledge in commercially standard software applications and major desktop operating systems

. Awareness of basic networking concepts and technologies.

Ability to identify basic hardware parts and aware of basic hardware concepts

User level familiarity with at least one e-mail client - Outlook, Notes etc.

Questioning skills /probing skills, as relevant to the issue and level of the caller.

Open to work in shifts

Ability to Identify Opportunity & Implement Process Improvements

Ability to meet a set of defined account agent productivity measurement

Preferred Technical and Professional Experience

0 to 2 Years relevant technical experience.

Eligibility Requirements

Graduate in any discipline (15 years + Education)

Fluency in English

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