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Eaton Recruitment 2018 for Associate Customer Service Rep | B.E/B.Tech/Any degree | Pune

Eaton Recruitment 2018 for Associate Customer Service Rep | B.E/B.Tech/Any degree | Pune

Essential Function:

Manage work source which are Mailbox, Portals and SharePoint.

Enters/process new orders from customers through order entry systems, with emphasis on error-free order management. Enters/process changes and cancellations from customers through order entry systems using established business rules.

Maintains accurate and organized order files, order acknowledgments and customer contact Information.

Proactively communicates in a timely manner with internal and external customers (optional) about order verification, order status, pricing and shipment status.

Promotes customer satisfaction and achieves cycle time reduction through team-based problem solving.

Competency : High learning agility and able to analyze, adapt, understand complex requirements of Order management.

Fosters an environment which promotes Eaton’s goals and philosophy, encourages continuous improvement and builds customer relationships

Qualifications

Eaton is a power management company with 2016 sales of $19.7 billion. We provide energy-efficient solutions that help our customers effectively manage electrical, hydraulic and mechanical power more efficiently, safely and sustainably. Eaton is dedicated to improving the quality of life and the environment through the use of power management technologies and services. Eaton has approximately 95,000 employees and sells products to customers in more than 175 countries. For more information

Specialized Knowledge:

Graduate/Post Graduate

Data entry skills, including proofreading

MS Office (Outlook, Word, Excel, etc.)

Phone skills and customer communication skills

Keyboarding skills required – typing and 10-key. Minimum speed 35 WPM

Flexibility and ability to multi-task required.

Mathematical skills

Reasoning ability

Problem Solving Skill

Job: Marketing

Region: Asia Pacific

Organization: Corporate Sector

Job Level: Individual Contributor

Schedule: Full-time

Is remote work (i.e. working from home or another Eaton facility) allowed for this position?: No

Does this position offer relocation?: No

Travel: Yes, 10 % of the Time

Requisition ID: 047831

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Source:https://jobs.eaton.com/jobs/047831/Associate-Customer-Service-Representative?lang=en-us&src=JB-10423

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