FIS Recruitment 2018 for Associate Engineer | B.E/B.Tech/MCA | Pune

FIS Recruitment 2018 for Associate Engineer | B.E/B.Tech/MCA | Pune

Job Details

Associate Engineer - Systems

Job ID #: JR34104

Functional Area: Information Technology

Position Type: Full-Time Regular

Relocation Provided: No

Travel Percentage: 0.00

Primary Location: IN-Maharashtra-Pune Westend Center I, S.No.169/1, FLR 7, Sector II, Aundh-4144

Secondary Location(s):


Education Desired: Bachelors Degree or equivalent

Position Responsibilities\Requirements:

Individual Responsibilities

Monitor Service Desk tickets.

Access Management for Service Desk,

Manage customer communications and set appropriate expectations (i.e. Delivery date). Provide regular feedback to the customer on outstanding requests,

Notify customers of alerts and outages,

Open appropriate ticket (if required) (Incident/Service request):

Assign Service Requests to appropriate area,

Manage Incidents following Critical Problem Checklist for Critical 1 events,

Provide First Call Resolution for password resets and account unlocks,

Review and follow-up on outstanding requests,

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