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Kronos Recruitment 2018 | Technical Support Engineer | B.E/B.Tech/Any degree | Noida

Kronos Recruitment 2018 | Technical Support Engineer | B.E/B.Tech/Any degree | Noida

Technical Support Engineer/Rep I

Location: Noida - None - India

Function: Professional Services and Consulting

Ref #: 201702033

Description

The duties of a Technical Support Engineer (Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.

•Responding to Application Alerts based on monitoring tools as first responder

•Review/assess technical situation and establish case priority/severity in accordance with the service level agreement

•Troubleshoot Application Alerts

•Handle Level 1 Escalations and adhere to escalation matrix

•Create shareable knowledge using knowledge base and knowledge methodology using tools provided

•Ensure operating standards are adhered to and updated as necessary

•Manage case-load in adherence to departmental goals/policies.

Qualifications

•Any Technical degree (graduation/post graduation)

•Between 6 months to 2 years of related work experience.

•Understanding of operating systems, networking technologies/protocols, and software applications.

•Familiarity with SQL relational database management systems and SQL scripting.

•Ability to deliver superior customer service.

•Sound analytical and organizational skills.

•Excellent oral/written communication skills

•Willingness to work on flexible shifts (including weekends) supporting a 24x7 operation globally

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Source:https://careers.kronos.com/careers/JobDetail/Technical-Support-Engineer-Rep-I/12863?source=Internet

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