Kronos Recruitment 2018 | Technical Support Engineer | B.E/B.Tech/Any degree | Noida
Technical Support Engineer/Rep I
Location: Noida - None - India
Function: Professional Services and Consulting
Ref #: 201702033
The duties of a Technical Support Engineer (Rep) include responding to application alerts, solve simple application related issues, or escalate application related issues to product specialists in a 24X7 Internet and hosted applications services Network Operations Center.
•Responding to Application Alerts based on monitoring tools as first responder
•Review/assess technical situation and establish case priority/severity in accordance with the service level agreement
•Troubleshoot Application Alerts
•Handle Level 1 Escalations and adhere to escalation matrix
•Create shareable knowledge using knowledge base and knowledge methodology using tools provided
•Ensure operating standards are adhered to and updated as necessary
•Manage case-load in adherence to departmental goals/policies.
•Any Technical degree (graduation/post graduation)
•Between 6 months to 2 years of related work experience.
•Understanding of operating systems, networking technologies/protocols, and software applications.
•Familiarity with SQL relational database management systems and SQL scripting.
•Ability to deliver superior customer service.
•Sound analytical and organizational skills.
•Excellent oral/written communication skills
•Willingness to work on flexible shifts (including weekends) supporting a 24x7 operation globally
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