Capgemini Recruitment 2018 | Service Desk Analyst | B.E/B.Tech/Any Degree | Bangalore

Capgemini Recruitment 2018 | Service Desk Analyst | B.E/B.Tech/Any Degree | Bangalore

Roles & Responsibilities:

Job Specification

Provide level 1 support by picking the phone calls & support for logging, tracking, Resolution and reporting of help desk incidents and service requests

The activities associated with restoring normal service operation as quickly as possible and to minimize the adverse impact on business operations, thus ensuring that the best possible levels of service quality and availability are maintained

Should also provide accelerated response to the executive users within the customer organization

Details Skills & Experience:

Must have updated back-end of knowledge base of most common desktop level issues faced by users that enables users to resolve an incident, create a request, report an incident and review the status of submitted requests etc.

Location: Bangalore (Whitefield)

Experience: 0 – 2 years

Primary Skills (Must have)

Must be graduate

Must be comfortable in taking inbound/outbound calls.

Strong communication & analytical skills is mandatory

Good to have ITIL V3 certified

Knowledge in BMC remedy will be an added advantage

should be ready to work in 24*7 shiftRole & Responsibilities

Contact Varadaraj P Ashrit

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