Informatica Recruitment 2018 for Associate Software Engineer | B.E/B.Tech/MCA | Bangalore

Informatica Recruitment 2018 for Associate Software Engineer | B.E/B.Tech/MCA | Bangalore


Bachelor’s Degree in Computer Science, Information Systems or a related technical discipline

Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage.

1+ years of experience in database and operating systems like Linux

Excellent grasp of relational database management theory and practice.

Experience in various operating systems such as Windows, UNIX/Linux

Strong understanding of relational databases like Oracle, SQL Server, MySQL

Excellent Analytical skills and strong attention to details.

Excellent Communication skills.

Must possess critical thinking, problem solving, and decision-making skills.

Excellent interpersonal and collaborative skills.

Experience/Familiarity with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive and familiar with configuration of HDFS is an added advantage

Experience/Familiarity with Kerberos concepts and authentication

Job Description:

Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue

Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

Analysis of exceptions and logs to isolate root cause and help in product?s usability and improve end-user experience

Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles

Approaching complex technical issues with varying perceptions and making use of opportunities to create and implement productivity tools

Understands impact of work on the feature/product/team

Continuously enhancing knowledge through trainings and e-learning courses

Helping customers succeed

Coordinate with Quality Assurance and Engineering teams to provide assistance in identifying, reporting and resolving product defects.

Provide regular reports for management that measure the effectiveness of the technical support function

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