IBM Freshers Recruitment 2018 | Technical Support Associate | Bangalore/Hyderabad

IBM Freshers Recruitment 2018 | Technical Support Associate | Bangalore/Hyderabad

Who you are:

As a Technical Support Associate you would be responsible for providing voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & Asia-Pac.

What you’ll do:

The job will require you to handle inbound calls / emails / chats regarding technical issues for end users -

Remote Infrastructure support delivery

Perform problem cause analysis

Resolve routine customer problem on timely basis

How we’ll help you grow:

You’ll have access to all the technical and management training courses you need to become the expert you want to be

You’ll learn directly from expert developers in the field; our team leads love to mentor

You have the opportunity to work in many different areas to figure out what really excites you

Required Technical and Professional Expertise

Proven communication skills

Knowledge in commercially standard software applications and major desktop operating systems.

Awareness of basic networking concepts and technologies.

Ability to identify basic hardware parts and aware of basic hardware concepts

User level familiarity with at least one e-mail client - Outlook, Notes etc.

Questioning skills /probing skills, as relevant to the issue and level of the caller.

Open to work in shifts

Ability to identify opportunity & implement process improvements

Ability to meet a set of defined account agent productivity measurement

Preferred Technical and Professional Experience

0 to 2 Years relevant technical experience.

Eligibility Requirements

Graduate in any discipline (15 years + Education)

Fluency in English

Apply for this Job-Click here to Apply (Hyderabad)

Apply for this Job-Click here to Apply (Hyderabad)

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