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Teradata Recruitment 2017 | Product Support Engineer | B.E/B.Tech/M.E/M.Tech | Hyderabad

Teradata Recruitment 2017 | Product Support Engineer | B.E/B.Tech/M.E/M.Tech | Hyderabad

Job Description

Product Support Eng (I)-174408


Product Support Engineer (I)


Teradata Product Support Engineers are key members of an expert team of support analysts, focused on delivering a myriad of deep-level technical support related assignments to both internal and external audiences. The successful candidate will have a deep understanding of the Teradata database and its associated tools and platforms along with the ability to clearly articulate support decisions and findings. The ideal candidate is a highly motivated, creative, support analyst who is ready to contribute to Teradata's success.

Key Areas of Responsibility:

1) Conduct problem triage on incidents.

2) Knowledge Management and related activities. Validate knowledge content for accuracy, relevancy and currency. Create and maintain Technical Alerts and other related technical artifacts. Create defect tracking tickets. Lead and/or participate on teams focused on creating technical bulletins, procedures and support processes (Change templates, FRO bulletins, Service bulletins and support tools.

Skills & Attributes

The ideal candidate is an acknowledged Teradata expert with strong interpersonal and communications skills, excellent analytical skills, ability to plan and organize. v Basic Qualifications

• BE or B.Tech or M.Tech in Computer Science or other technical discipline

• Internship or 0-3 years of related experience

• Practical knowledge in installation and upgrade processes

• Cultural awareness

Preferred Qualifications (Examples)

• Experience in Teradata Viewpoint, Data mover, TPT and Load utilities

• Experience with Teradata database

• Working experience of SUSE LINUX operating systems

• Closed Loop/Corrective Action experience

• Experience with application programming

• Association with a development environment

• SQL experience

Work Environment

• 24x7 operation may require working alternate shifts or being part of an on-call rotation

• Global organization

• Some travel will be required

• International travel may be required

Job : Customer Support

Schedule : Full-time

Primary Location : Asia Pacific/Japan-IN-Andhra Pradesh-Hyderabad

Organization : Eng Global Support Team

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