Technicalsymposium


Bentley Recruitment 2018 for Service Desk Analyst | B.E/B.Tech/Any degree | Pune

Responsibilities:

Serve as the primary support liaison between the Customer and Bentley Systems.

Promote and maintain a high quality, professional, service-oriented company image for all Bentley customers.

Provide and deliver a high and consistent standard of customer service aligned with the contracted Service Level Agreements.

Work with the IT Team and Level 2 and 3 support teams to resolve all customer incidents and requests.

Resolve and document all customer incidents and requests. Leverage the Bentley Service Management system for documenting all incidents and requests.

Diagnose, troubleshoot, and resolve incidents following documented procedures and solutions.

Meet and/or exceed industry best practices for First Call Resolution.

Keep Customers informed of the progress of all escalated incidents and requests.

Ensure all support documentation is updated in a timely fashion.

Responsible for working with other’s in Technical Support, Development, Services or Sales organization to ensure that Customer incidents and requests are resolved and/or fulfilled within the specified Service Level Agreement.

Handle inbound call and email traffic to resolve colleague incidents

Analyze any incoming incident to ensure correct identification, registration, categorization, prioritization;

Handle correct routing and escalation of tickets;

Provide colleagues with status updates concerning help tickets;

Incident resolution

Diagnose, troubleshoot, resolve incidents following documented procedures and solutions;

Create Service Desk procedures;

Verify Service Desk procedures;

Create knowledge base articles;

Verify knowledgebase articles for validity;

SAP user account creation and maintenance.

Creation of accounts in SAP CRM, R3, Portal, and BW

Add roles as requested

Troubleshoot SAP access issues

Qualifications:

1 to 4 years’ experience as a Support Analyst;

Fluency in English both verbal and written is a must, skills in other languages are a plus;

Excellent telephone and written communications;

Strong customer service focus

Excellent follow up and time management skills

Bachelor’s Degree or equivalent work experience

Ability to document and troubleshoot is a must.

Expertise in Microsoft Office suite and other operating platforms.

Expertise in remote Desktop support tools

Advantageous:

ITIL Certified a Plus;

Existing knowledge Bentley Systems MANAGED Services offerings;

SAP Systems

Source:https://jobs.bentley.com/job/Pune-Service-Desk-Analyst-I-411013/476640300/?feedId=232300



Government Jobs

All State and Central Government Jobs/Railway & Bank Jobs/Alll Competitive Exams-Complete Details.

Software Jobs

Entry Level Software & IT Jobs in Chennai/Bangalore & Leading Metro Cities-Complete Details.

Conference/Symposium

Engineering Colleges & University /Premier Institute (IIT/IIM/etc.,) Events Details.

Off-Campus/Walk-in

All Software Companies & Core Companies Off-Campus Interviews & Walk-in across India-Complete Details.

All Bank Jobs

All Government Bank & Private Bank Jobs-Complete Details.

Internships

All Companies Internships-Complete Details.

IBPS

Probationary Officers/Clerk and Management Trainees & All IBPS Exams/Syllabus-Complete Details.

GATE

All Branches Syllabus & Question Papers-Free Download.

IES-Exam

Indian Engineering Services Syllabus & Question.Papers-Complete Details.

Placement Papers

All Companies Placement Papers with Answers - Free Download of Materials

Aptitude

All Aptitude Test Topics with Answers-Complete Details & Free Download

Technical Round Interview

All Companies Technical Round Interview Asked Questions with Answers

Software Program

Top Programming Source Codes/Lab Manuals with Solutions-Complete Details

Anna University

B.E/B.Tech/M.E/M.Tech/MCA/MBA Latest Syllabus & Question Papers

Scholarships

All Central & State Govt Scholarships/ International Scholarships/Merit Scholarships Details.

Certifications

All Certifications Software & All Branches Certifications-Complete Details.

Group Discussion

Group Discussion Various Topics with Valid Points-Complete Details.

HR Round

All HR Round Questions and Answers/Tips & Do's and Don'ts of HR Round.

General Job

Job Interview Tips & Do's/Dont's/Dress Codes/Body Language-Complete Details.

Placement ebooks

All Companies Placement Materials with Answers-Complete Details.

Technical Round Tips

All Kind of Technical Round Interview Tips and Answers/ Do's and Don'ts

Resume

Resume Writing Tips/Do's & Don'ts-Complete Details.

Career Pages

All MNC Companies Career Pages & Current Openings-Complete Details.

Software Projects

All Software Projects with Source Codes-Free Download & Details.

GRE

GRE Exam Procedure and Complete Details.

TOEFL

TOEFL Exam Procedure and Complete Details.

IELTS

IELTS Exam Procedure and Complete Details

SAT

SAT Exam Procedure and Complete Details

GMAT

GMAT Exam Procedure and Complete Details

MS in USA

MS in USA Procedure and Complete Details

Civil Engineering

Civil Engineering Lecture Notes for All Universities & Lab Manuals for All Semester.-Free Download

Mechanical Engineering

Mechanical Engineering Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Automobile Engineering

Automobile Engineering Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Computer Science

Computer Science Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Information Technology

Information Technology Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

MBA

MBA Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Biotechnology

Biotechnology Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Biomedical

Biomedical Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Aeronautical Engineering

Aeronautical Engineering Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download

Chemical Engineering

Chemical Engineering Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Electronics & Communication

Electronics & Communication Engineering Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Electrical & Electronics

Electrical & Electronics Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

MCA

MCA Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

B.Sc

B.Sc All Branches (Maths/Physics/Computer Science/Electronics/etc.,)-Lecture Notes-Free Download

BCA

BCA Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

BBA

BBA Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

M.Sc

M.Sc All Branches (Maths/Physics/Computer Science/Electronics/etc.,)-Lecture Notes-Free Download

M.Com

M.Com Lecture Notes for All Universities & Lab Manuals for All Semester-Free Download.

Engineering Maths

All Semester Engineering Maths (M1/M2/M3/M4/etc.,) Lecture Notes-Free Download

Engineering EBooks

All Engineering Branches of ebooks Free Download-Complete Details.

Engineering Physics

All Semester Engineering Physics Lecture Notes-Free Download

GATE Preparation Books

All Branches of GATE Free Preparation eBooks-Free Download.

Engineering Chemistry

All Semester Engineering Chemistry Lecture Notes-Free Download

Software Companies Info

All Software Companies in India - Complete Details.

Admission

Foreign Universities All Course Admission Procedures-Complete Details.

Software Ebooks

All Programming Software free Eboooks-Free Download.

Web Hosting

All Web Hosting Procedure-Complete Details.

©copyright All rights are reserved to technicalsymposium.com