HP Recruitment 2018 for Systems Software Entry Level | B.E/B.Tech/M.Tech/MCA | Bangalore
Job ID 1029101
Primary Location Bengaluru, Karnataka, India
Job Category Services Schedule Full time Shift No shift premium (India)
Troubleshooting & resolving complex technical issues in customer environment
Share best practices to reduce problem occurrences
Present action plan to customer and take consent. Also ensure there is no adverse impact of the action plan on the network. 7/9/2018
Replicate customer environment in Lab
Escalate the issue in timely manner
Keep customer informed and set realistic expectations on issue resolution.
Contribute towards Knowledge Management
TAC should ensure he/she stays abreast with all the NPIs and changes/updates to the product.
Education and Experience:
Bachelor's degree in Mechanical, Electrical, or other Engineering, Computer Science, or equivalent.
0-2 Years’ experience
Knowledge and Skills:
Network technologies including Routing, Switching, Wireless, Security and Network management
Good knowledge on switching (OSI Layer2, Sub-netting, VLAN, STP etc.) and routing (Layer3, IP, Static and Dynamic routing etc.) technology.
Working knowledge and understanding of access and core layer switch
Basics of WLAN technology (802.11 Standards, Controller and APs)
ACSA certification will be added advantage
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