IBM Freshers Recruitment 2018 | Project Trainee/Technical Support Associate | Across India
Technical Support Associate
Required Technical and Professional Expertise
Proven communication skills
Knowledge in commercially standard software applications and major desktop operating systems
Awareness of basic networking concepts and technologies.
Ability to identify basic hardware parts and aware of basic hardware concepts
User level familiarity with at least one e-mail client - Outlook, Notes etc.
Questioning skills /probing skills, as relevant to the issue and level of the caller.
Open to work in shifts
Ability to Identify Opportunity & Implement Process Improvements
Ability to meet a set of defined account agent productivity measurement
Preferred Technical and Professional Experience
0 to 2 Years relevant technical experience.
Graduate in any discipline (15 years + Education)
Fluency in English
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