Capgemini Recruitment 2018 | B.E/B.Tech/Any Degree | Bangalore/Noida

Capgemini Recruitment 2018 | B.E/B.Tech/Any Degree | Bangalore/Noida

IT Service Desk (1-2 Yrs) Noida


Job Responsibilities

IT Service Desk (1-2 Yrs) Noida

We are looking for self-motivated individual with experience in Application Support (IT)

The candidate should have an exposure to both call handling and Incident Management

The ideal candidate should have very good knowledge of technical helpdesk support functions and should be open to a 24*7 work environment.

Should be good in taking initiatives and responsible enough to handle pressure Responsibilities:

Experience in similar help-desk profile which involves Incident Management & technical troubleshooting in Retail domain

Must have a good understanding of handling Service desk issues

Should possess excellent verbal & written communication & presentation skills, inter-personal skills Should have wide exposure in customer & client interaction • Must possess Problem Solving and Analytical Ability

First point of internal escalation for service desk executives

Act as an SME from a technical and process perspective and assist SD executives when they get stuck on a call need SME support

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