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Informatica Recruitment 2018 | Associate Software Engineer | B.E/B.Tech/MCA | Bangalore

Informatica Recruitment 2018 | Associate Software Engineer | B.E/B.Tech/MCA | Bangalore

Associate Software Engineer

Job Number22994

Primary Location:Bangalore, Karnataka IN

Qualifications:

Bachelor's Degree in Computer Science, Information Systems or a related technical discipline

* Experience either as a technical support engineer for enterprise application or as an implementation consultant, with experience in front-line contact with customers/Clients via phone and e-mail. Experience in second and/or third line support is an advantage.

* 1+ years of experience in database and operating systems like Linux

* Excellent grasp of relational database management theory and practice.

* Experience in various operating systems such as Windows, UNIX/Linux

* Strong understanding of relational databases like Oracle, SQL Server, MySQL

* Experience with HDFS concepts, Hadoop distributions (Cloudera or Horton Works), Hive and familiar with configuration of HDFS

* Excellent Analytical skills and strong attention to details.

* Excellent Communication skills.

* Must possess critical thinking, problem solving, and decision-making skills.

* Excellent interpersonal and collaborative skills.

* Experience/Familiarity with Kerberos concepts and authentication

Your Responsibilities:

As an integral part of the Global Customer Support team, you will provide technical support for Informatica products. The Technical Support Engineer will be responsible for ensuring our customers' success and satisfaction with our products and contributing to their long-term loyalty. You will work closely with the rest of the Informatica support team, QA, Engineering, Solutions Delivery, Sales and Product Management to ensure that Informatica is delivering overall superior service and support to our customers.

Additional responsibilities include but are not limited to the following:

- Manage customer support cases on a daily basis, including verifying cases, isolating and diagnosing the problem, and resolving the issue

- Troubleshoot areas of poor performance and identify effective solutions to resolve issues both in the immediate future and for the longer term.

- Analysis of exceptions and logs to isolate root cause and help in product’s usability and improve end-user experience

- Ensure that knowledge management and data capture processes are adhered to and encourage and help convert technical solutions are converted to Knowledge base articles

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Source:https://informatica.gr8people.com/index.gp?method=cappportal.showJob&sysLayoutId=122&opportunityid=22994&sid=602

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