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Aricent,Gurgaon Hiring Freshers-Network Engineer (29968)

Aricent,Gurgaon Hiring Freshers-Network Engineer (29968)

Job Responsibilities:

Troubleshoot Level 1/2/3 network issues of enterprise customers and ISPs (US/CAN region)

Achieve all the defined metrics & SLA

Effective engagement with customer (written & verbal) & ensure Customer Satisfaction

Proactive involvement of Technical Leads / Management in resolving critical issues

writing Tech documents covering best practices & Tshoot approaches for a product/issue.

Mentoring of New Hires

Skills Required:

Essential:

Prior troubleshooting experience

Willing to work in 24*7 Support (Including Night Shifts)

Prior experience of Voice based technical support

Excellent communication (written & verbal) skills Skill Sets Optical: OTN (G.709), SONET/SDH, WDM, TDM Synchronizing Principles, DCN design & WDM Resiliency mechanisms: Control Plane, 1+1, SONET/SDH Control Plane, MSP, SNCP, BLSR, UPSR Carrier Ethernet: Services like E-LINE, E-LAN, E-TREE, VLAN (802.1Q, QinQ, 802.1ah, 802.1ay), Ethernet Ring Protection (G.8032), RPR, STP, RSTP, MSTP, MPLS-TP, Pseudo wire, QoS & Traffic Engineering CFM, OAM, Y.1731, RFC 2544, Sync-E Understanding of NMS/EMS architecture, OSS Integration Fluent in the English language Should be able to articulate technical issues / solutions to internal / external customers Accountable and open to constructive feedback Demonstrate best practices in customer facing and interpersonal communications skill Have a working knowledge of communications with email, telephone, wireless devices, text messaging and PC based Windows/Microsoft software applications suite (Word, Excel, etc.)

Aricent,Gurgaon Hiring Freshers-Network Engineer (29968) -Click here to Apply

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