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Oracle Recruitment 2017 for System Administrator | B.E/B.Tech/MCA | Bangalore

Oracle Recruitment 2017 for System Administrator | B.E/B.Tech/MCA | Bangalore

System Administrator 1-IT-170012JR

Preferred Qualifications

Oracle GIT OU Support provides technical support to Oracle University to ensure the successful delivery of a variety of classroom, digital and self-learning training events. GIT OU Support provides this support coverage globally on a 24x7x365 basis with geographically dispersed teams. This role will require the candidate to work in rotational shifts either night or day.

This role is working within the GIT OU Support Incident Management team and provides the primary service interface to Oracle University for the initial logging and tracking of service issues for all services provided by the GS group. The role also performs a variety of technical duties to ensure service readiness.

Knowledge of the technical workings of Solaris, Linux and Windows operating systems is desirable with experience in a support helpdesk role.

Distinguishing Characteristics:

The Systems Administrator 1 is an entry level technical position in the GIT OU Support organization. This individual works within a geographically distributed team with minimal supervision. The role will interact directly with the customer in order to assess, assemble and then provide resolution actions for technical incidents which are affecting the successful delivery of Oracle University classes.

This role independently resolves technical problems but may require guidance and direction from other Team Leads and/or Managers. Works to defined workflow and reporting processes.

It is an expectation that individuals in this role are adaptable to future change depending on the demands from the business. These changes may require alterations to the example duties below and flexibility over the working hours.

Example of Duties:

Respond to reported service issues (incidents) by handling in-bound SRs ensuring that the customer’s problems are identified and documented using the Oracle Helpdesk application.

Identify any known incident resolutions using a knowledge management system

Apply identified resolutions to the incident and interact with the customer to ensure the incident has been properly resolved

Ensure proper escalation of incidents to other GIT OU Support groups which cannot be resolved by this role.

Liaise with regional Oracle University event scheduling teams to resolve events which have not been scheduled correctly

Liaise with regional Oracle university teams and Global IT staff to identify and resolve classroom desktop problems which may affect the readiness of a classroom prior to a class starting.

Work to defined GIT OU Support processes and quality guidelines.

Knowledge and Skills:

Technical:

Working knowledge of Windows, Linux and Solaris operating system commands and interfaces

Understanding of networking concepts and protocols is recommended

Understanding of Virtualization concepts – VMware, Xen hosts

Read, understand and apply known error management documentation and product installation guides for purposes of identifying and applying resolutions.

Knowledge of Oracle Database technology is recommended.

Professional:

Follows verbal and written instructions accurately

Understands the importance of customer service

Written and verbal communication skills to deliver high quality support

Is able to manage time and work flow to meet service levels

Adjusts terminology to meet the needs of the customer

Presents issues and solutions clearly and checks for understanding

Exercises judgment in seeking advice and counsel

Handles stressful situations effectively

Provides reliable follow-up

Projects a positive and professional image

Demonstrates teamwork skills

Is able to take full ownership of responsibilities

Understands departmental and company policies, procedures and business practices

Works toward predefined performance targets

Qualifications:

A Bachelor’s degree in Computer Science, Engineering or equivalent

0-3 years of relevant experience in described field

Some experience of working in a support service environment desirable, but recent graduates/freshers with appropriate skills are welcome to apply

Detailed Description and Job Requirements

Define, design, and implement network communications and solutions within a fast-paced, leading edge database/applications company.

Monitor the fundamental server/network capacity. Determine the characteristics of a problem and either resolve the problem immediately and/or record, escalate, and track the problem through to closure and to the customer*s satisfaction.

Work involves some problem solving with assistance and guidance in understanding and applying company policies and procedures. BS in Computer Science or related field.

Job: Information Technology

Travel: No

Location: IN-IN,India-Bangalore

Job Type: Regular Employee Hire

Organization: Oracle

Apply for this Job-Click here to Apply

Source:https://oracle.taleo.net/careersection/2/jobdetail.ftl?job=268948

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