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IBM-Pool Campus for 2016 Batch-Venue: KPR Institute of Engineering and Technology,Coimbatore Date:20-03-2017 Reporting Time 8:30 am - 10:00am

About the Job:

Job Description

Providing Voice support to IBM Internal End Users and External Commercial Account End Users across North America, EMEA & AP. The job will require you to handle inbound calls / emails / chats regarding technical issues for end users.

• Remote Infrastructure support delivery

• Perform problem cause analysis

• Resolve routine customer problem

• Ability to Identify Opportunity & Implement Process Improvements

• Ability to meet a set of defined account agent productivity measurements

Mandatory Skills

• Strong computer skills

• Excellent customer service orientation

• Neutral accent

Location of joining - Only Hyderabad

Additional Information:

• Working in shifts is a mandate. Candidates applying and selected for the job will be expected to work in shifts - including evening, night and graveyard shifts. Project works 24x7 in various shifts and can vary depending on geographies supported

• Candidate should not have any backlogs in order to qualify for interview and selection process

Eligibility Criteria

Any Graduates (10+2+3) Post Graduates, Diploma Holders (10+2+3)

2016 Pass outs (with no backlogs)

No Percentage cut off

Recruitment Process:

1. Initial screening and assessment of communication skills (In Person)

2. Voice & Accent assessment (Telephonic or In-Person)

3. Technical Interview (Telephonic or In-Person)

Documents to be carried for the event (original & one set of photocopies):

Resume

Education all year mark sheets for the highest degree attained / pursuing

Education degree certificate (if course is completed)

Government issued photo ID card

If currently employed: Offer letter or Latest revision Letter and last 3 months salary slips

Valid Indian work permit (if applicable)

Click here-Apply the Job

Source:Admin

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