What's New-Given Below
technicalsymposium
technicalsymposium
technicalsymposium

Free E-Mail Alerts

Capgemini Freshers Recruitment “L1 Support – Service Desk” | Bangalore

Primary Skills:

Experience in similar role would be an asset

Excellent English language skills both verbal and written;

Analytical skills to evaluate the information gathered from multiple sources, reconcile conflicts, decompose high-level information into details

Working knowledge of ITSM;

Working knowledge of MS Excel;

Comprehension of ITIL methodology;

Very good communication skills;

Good IT Knowledge;

Document administration skills;

Awareness of service management and knowledge management tools

Attention to details

Job Description:

Keeps the knowledge base updated and optimized, so that the Service Desk analysts are able to work effectively.

Ensures knowledge is created, authenticated and approved in accordance with the knowledge management process

Regular reporting of the knowledge management tool

Supporting Service Desk agents by ensuring quality and trainings

Ensures high quality of available knowledge, in terms of consistency and technical merit at the same time assure that the available knowledge is fully understandable for all stakeholders – end users, the Service Desk analysts, and support team members.

Manages the knowledge validation process and update the knowledge base on regular basis. Knowledge Manager provides vast knowledge to the Service Desk and help in developing the knowledge on the Service Desk by identifying required training areas.

Active support in knowledge transfers, maintaining process documentation including work instructions and procedures, maintaining knowledge sharing web-sites like Talent or

Capgemini Wiki; active support of the knowledge transfer process, for knowledge being shifted to the Service Desk

Support to designing and reengineering processes on Service Desks

Prepare weekly\bi-weekly process updates overview

Manages the content of end user facing tools (e.g. Talent, Knowledge base)

Click here-Apply the Job

Source:https://www.in.capgemini.com/careers/jobs/l1-support-service-desk-bangalore-0

Freshers Software/Government Jobs Details
job detailsAll Government Jobs Openings
job detailsAll Software Job Openings
job detailsAll Govt/Software Intern Openings
View all Government/Software Jobs Openings job detailsjob detailsjob details



Engineering College/Universities Conference/Symposium Details
job detailsAll Engineering College/Universities Conferences Details
job detailsAll College Symposium Details
job detailsAll College Workshops/Training Program Details
View all Conference & Symposium Details job detailsjob detailsjob details



Engineering Lecture Notes /Study Materials
job detailsCSE/ECE/CIVIL/MECHANICAL Engineering (All Sem Complete Notes)
job detailsMCA/IT/Automobile Engineering (All Sem Complete Notes)
job detailsMBA/Bio-Technology/Bio-Medical Engineering (All Sem Complete Notes)
View all Departments Lecture Notes job detailsjob detailsjob details
Placement Materials with Answers
job detailsTCS/WIPRO/CTS/INFOSYS Placement Papers with Answers
job detailsAll Software Companies Technical Round Materials
job detailsFree Interview & HR Round Materials
View all Placement Materials job detailsjob detailsjob details



Technical Round Programs/Lab Programs & Manuals
job detailsJAVA/C/C++/OS Technical Round Programs with Answer
job detailsC Aptitude Round Programs with Answers
job detailsData Structure Lab & Technical Round Programs with Answers
View all Techical Round & Lab Programs job detailsjob detailsjob details



GATE Original Question Papers Details
job detailsAll Branches of GATE Papers
job detailsGATE All Branches Syllabuses
job detailsGATE Exam Complete Details
View all GATE Exam Question Papers job detailsjob detailsjob details
Anna University & All Universities Original Question papers Details
job detailsAnna University All Branches Question Papers
job detailsAll Universities All Sem Question Papers
job detailsAll University & Anna University Elective Papers Question Papers
View all Universities Question Papers job detailsjob detailsjob details



Govt Exam Original Question Papers Details
job detailsTNPSC/TET Original Question Papers
job detailsUPSC/SSC Original Question Papers
job detailsIES Question Papers
View all Govt Exam Question Papers job detailsjob detailsjob details



Govt Exam/Entrance Exam Syllabuses Details
job detailsEngineering Services Exam Syllabus-All Department
job detailsSTAFF SELECTION COMMISSION (SSC) SYLLABUS
job detailsUGC-NET/SLET Syllabuses
View all Govt Exam/Entrance Exam Syllabuses job detailsjob detailsjob details
Engineering Colleges in Tamil Nadu-Complete Details
job detailsAll Engineering Colleges Complete Details
job detailsDistrict Wise Engineering Colleges Details
job detailsAll Engineering Colleges Address & Seats Details
View all Engineering Colleges Detailsjob detailsjob detailsjob details



Universities in India-Complete Details
job detailsAll Universities in India Complete Details
job detailsAll Universities-State Wise Complete Details
job detailsUniversities Address & Seats Complete Details
View all Universities Detailsjob detailsjob detailsjob details



Paper Presentation Abstracts -Complete Details
job detailsAll Branches of Paper Abstracts
job detailsLatest Paper Abstracts
job detailsFree Download of All Abstracts
View all Paper Abstractsjob detailsjob detailsjob details

Hosting by Yahoo!

About-Us    Contact-Us    Site-map

©copyright All rights are reserved to technicalsymposium.com