Mphasis,Pune Hiring Freshers-Voice- Trainee Customer Support Officer.
Essential Duties and Responsibilities include the following. Other duties may be assigned:-
• Answering calls and interpreting information to set up a claims script for Auto Insurance process for Auto Insurance process
• Establishing a communication framework, method and frequency to ensure that customers expectations are managed
• Ensuring a high level of quality as defined in the Critical Success Criteria
• Performing accurate investigation of the claims process by engaging both internal and external parties.
• Processing and handling claims.
• Sending emails to the vendors.
• Must possess good product knowledge to identify opportunities to increase product density.
• Should have excellent communication skills ( both written and verba)
• Shift timings: UK shifts
Admission Details/Freshers Jobs Details
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