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Dimension Data Recruitment 2017 | Junior Engineer | Bangalore

Junior Level 1 Engineer- Cloud NOC

Do you want to be the person who exceeds your potential?

If you have a desire to succeed and drive your own career, Dimension Data offers you the opportunity to make that happen.

We’re positioned to lead the change in the biggest transformation that the IT industry has seen in decades — and we need your talent, skill, and ambitious ideas. As a Global Top Employer to over 28,000 great people in more than 58 countries, you’ll be working with teams across the world. You’ll be doing great things for our clients and helping them achieve their business ambitions.

We are currently looking for a Junior Level 1 Engineer to support the business in achieving its strategic objectives.

The Jr. L1 NOC Engineer is part of the technical team, supporting Dimension Data cloud’s 24/7 System Management responsibilities for our clients. The Jr.L1 NOC Engineer monitors and maintains our customer’s site 24 hours a day, 7 days a week. The goal of the team, and the overall support organization, is to build strong customer relationships, and deliver total customer satisfaction through world-class support.

What we expect you to do

This position will be monitoring the network management system; reporting problems to carriers; troubleshooting customer issues; reviewing and creating documentation; managing trouble tickets; escalating issues; working with engineers to resolve issues and alerts; and generating periodic reports when needed. Candidates should possess excellent people skills, with both customers and co-workers, strong written and verbal communication skills, strong analytical and problem solving abilities, and experience with technology.

Here's what we are looking for in candidates for this job

· Activity documentation

· First level support for all monitoring events

· Follow up on all open tickets

· Jr. Level 1 technical support for all customer alerts based on documented instructions

· Remedial administration

· Responding to customer questions via phone and email

· Special projects as assigned

· Tracking internal and external maintenance

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Source:http://www2.dimensiondata.com/fr-fr/careers/open-opportunities/job-description?id=CBU00843&utm_source=technicalsymposium.com

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