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Aricent Hiring Freshers-Associate Network Engineer

Aricent Hiring Freshers-Associate Network Engineer

Job Description: Working at Technical Assistance Centre & Resolving network issues of Enterprise customers

Job Responsibilities:

Troubleshoot Level 1/2/3 network issues of enterprise customers (US/CAN region)

Achieve all the defined metrics & SLA

Effective engagement with customer (written & verbal) & ensure Customer Satisfaction

Proactive involvement of Technical Leads / Management in resolving critical issues

Writing Tech documents covering best practices & Tshoot approaches for a product/issue.

Mentoring of New Hires


Excellent communication Skill.

Prior troubleshooting experience

Willing to work in 24*7 Support (Including Night Shifts)

Prior experience of Voice based technical support

Excellent communication(written & verbal) skills

Mandatory Skills in any of below domain

Voice Domain

Cisco Call Manager

Cisco Unified Unity Connection

Cisco Call Manager Express & Cisco Unity express

Cisco Unity

Cisco Unified Contact Centre Express

Cisco IP Phones and Unified Clients

Cisco Voice Gateways, Gatekeepers,

Cisco IM and Presence, Jabber, CUPS, XMPP , Federation.

Signalling Protocols MGCP, H323, Skinny, SIP

Cisco Attendant console applications (CUEAC, CUBAC, CUDAC)

Preference Skill:

Any CISCO Certification

-Click here to Apply


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