CSC Hiring Freshers
Job Title:Engineer - Technical Support
Job Category:Technical Support Services
Job Posting:Jun 1, 2012, 1:13:08 AM
Overall Role purpose: Ensures delivery and management of the end-to-end technical support service. Performs operational support for server hardware and platform software. Acts as liaison between project team members, customers, and installation team to ensure projects are implemented seamlessly. Investigates and resolves hardware and software incidents, performs root cause analysis to identify underlying problems, monitors and optimizes infrastructure performance, and manages backups. Communicates effectively with customers to ensure problems are understood and resolved. Maintains support documentation and asset and configuration data repositories.
Key Accountibilities and Responsibilities: Technology:Understands and solves complex technical problems in the production/operational environment. People:Liaises with customers on accounts to diagnose, investigate, and resolve hardware and software issues. Works with infrastructure groups, developers, and project managers to ensure new infrastructure is successfully integrated into operational support. Customer:Understands the customer's business drivers and service level agreement targets. Keeps the customer fully informed of progress against technical issues. Business:Understands the business service level agreements and prioritizes technical workload to deliver the targets set. Financial:Manages and drives resolution of technical issues in a timely manner to minimize costs to the business. Identifies and delivers cost saving and service improvement initiatives within the operational support arena.
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